Kingdom of Saudi Arabia
The entity required an access to mail records for fast information retrieval.
The process use to take long time to be completed and this use to have a reflection on decision making.
The project provided government staff with access to mail records and actions taken on them, which allows a speedy and on-demand retrieval of information.
It also provided value to customers by enabling them to minimize response time, enhance decision making since it created a database of all the organization's data, improve performance and reliability, measure mail process optimization, eliminate bureaucracy streamlining processes, and reduce the organization's overhead.